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高額の電話代
- #1
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- Terran
- 2003/07/04 07:28
SBCから$900強の電話代請求がきました。毎月$15前後の請求だったので驚きました。内訳を調べてもらうとインターネットの接続時に、特定の場所につながらなかった場合、プロバイダーがLocalArea外のナンバーに転送していたようです。請求がくるまで全く気づかず、この高額の支払いに戸惑っています。SBCにも何度か電話したところ、分割で払うように言われたのですが、経済的にかなりつらい状態です。今週中に$100支払えばとりあえず、Disconnectionしないという連絡を受けたのですが、この$900の支払いを逃れるにはやはりDisconnectionされるしかないのでしょうか?自分が気づかなかった落ち度をを認めつつも、やはりこの高額の請求に行き詰っています。
- #2
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- でんわだい
- 2003/07/04 (Fri) 10:11
- Report
まず、貴方のインターネットのプロバイダーと話し合いましょう。そして、SBCと話し合いましょう。まず、この電話代のインターネット接続分は払う必要がありません。何故なら、そのインターネットの接続が他に転送されてる事を知る事は不可能です。ですので、全ての接続代は支払う必要はありません。
それでも、解決できない場合は、FTC又はPUCに連絡しましょう。
払う必要は無いので、貴方の支払う必要のある電話代だけをSBCに送ると宣告しましょう。そして、他の電話代は私に払う義務は無いと、宣告します。
これは、貴方の落ち度ではないので。
- #3
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- そうかな?!
- 2003/07/04 (Fri) 13:00
- Report
つなぎ変わったのが、アダルトサイトなどの別のソフトを知らぬ間にDLさせてやるなら落ち度はないという判例もあるので納得がいくけど、プロバの接続ソフト使ってて市外にかけるのは設定項目もあるので落ち度はあると思う。どこのプロバでどの接続ソフトを使ったのかわかれば結果もわかるのですが。
- #4
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- 電話しよう
- 2003/07/04 (Fri) 22:05
- Report
それはインターネットプロバイダに問い合わせるのがいいと思う。
まず、自分がLocalArea外のナンバーに転送されていることが知る由があったかどうかを確かめて、知る由もなかったのであれば、完全にプロバイダの責任と考えていいんじゃないかと思う。そして、SBCに直接プロバイダから支払いをしてもらうようにするか、自分にチェックを送ってもらうか、ちはっきりと伝えるのがいいと思う。
- #6
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- まじめに悩むな
- 2003/07/04 (Fri) 23:36
- Report
仮にあなたに落ち度があったとしても、消費者が強い国だから、ゴネるとなんとかなるよ。
- #7
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交渉してみたらどうでしょう?
うちも以前コレクトコールを受けた時の電話代がものすごく高額でビックリし、「こんな料金は払えない!」と怒って電話したら、たしか半額くらいになりました。
状況が違うのでなんとも言えませんが、プロバイダーが勝手に遠距離に転送するなんて聞いたことがなかったのでビックリ。ひどいですよね。怒っていいんじゃないですか?
- #8
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- itta
- 2003/07/05 (Sat) 11:38
- Report
一体どこのプロバイダー?
Posting period for “ 高額の電話代 ” has been closed.
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