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契約事 物品購入 REBATEのトラブル!!
- #1
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- 無駄な出費を避ける
- 2003/08/26 08:40
契約社会のアメリカでおきた契約 購入トラブル。
1.頼んだものと違うものがきたが、ミスを認めない。
2.REFUNDに応じない。断固としてPOLICYだからと
3.MAIL IN REBATEが来ない。
4.カスタマーケアが電話にでないので話にならない等。
互いに対策と予防できたらと。
(重複スレないはず。。 確認した。)
- #2
-
- 無駄な出費を避ける
- 2003/08/26 (Tue) 08:50
- Report
プロバイダEARTHLINKで1年契約をしたのですが、毎月の料金が聞いていたのと高いので、確認したら頼みもしないサービスがチャージされていました。
すでに契約から30日をすぎているのでオーダーミスだかなんだかしらないが受け付けないとの事。 具体的に言うとホームネットワーキングというサービスで、複数台のコンピューターを1つの回線で使えるサービスなのですが、ホームネットワーキングという名前なのはただ、個人用家庭でつかうDEVICEだからだと思ってました。契約書に通常の1台のみ使用可能の装置(モデム?ラウター)との比較がないので、個人用は全てそれだという誤認が発生するのは当然だとおもうのですが。。。。
結局REFUNDには応じず、毎月10ドルつかいもしないサービスにお金を払いつづけなくてはなりません。 なにかいいアイデアはないものでしょうか?
他にもT-MOBILEのMAIL IN REBATEがで来なかったりとか。一か月前に送ったといいますが、一か月たったらアメリカ国内どこでも届くと思うんですが、そのリベートのCHECKの有効期限までT-MOBILEは何も対応しません。
- #3
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- オンラインでの購入
- 2003/08/26 (Tue) 14:55
- Report
オンラインコンピューターショップmacmallでmacを買ったのですが、リベートフォームの取得の仕方を聞いた時に、その担当者はオンラインで取れるといったので、見た所、オーダーナンバーをいれるようだったので入力したらpendingの表示が出ました。それは実際はrebateフォーム作成が処理中ではなくて、フォームをうけとてからの事だったのです。
その後確認を販売担当者に確認してもpendingとしかいわなかったのですが、結局間違った情報で、他のカスタマーケアにきいて最終的にrebateを送ったのですが期限切れで今争い中です。何かいいアイデアないですかね。 自分達の過失を認めず、顧客が全てあおりを受けるのはどうかと。
- #4
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- やまとです
- 2003/08/26 (Tue) 20:58
- Report
ちゃんと聞いてからおっけぇといいましょう。英語不足はいいわけになりません はい 笑
- #5
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私も先日MAIL IN REBATEを送っていたSearsから”却下された”というハガキが送られてきてビックリ。”オリジナルフォームではなかった”というのが理由。
あわてて電話し「オリジナルフォーム送ったよ」と言うと簡単に納得した様子で「チェックが届くまで6・7週間かかります」とだけ言われた。
電話してなかったら払わないつもりだったんだろうね。汚いやり方だと思った。
- #6
-
- N
- 2003/08/27 (Wed) 14:35
- Report
英語力云々じゃなくて、どう考えても相手に落ち度がある場合でも、認めない場合が多数。自分の場合は英語に問題はないと思う。明らかに契約書が不十分。そっちにミスがなかった事を証明できないならlawsuitするから連絡先教えろといっても代表番号で、電話するのも30分位平気でまかせる。日本ではyahooがにたような感じだった。
アメリカのやり方に不満なら帰れば?
という投稿はなしの方向で、解決策をお互い交換するとか、 どこに気をつけろとかいう掲示があると助かる。
- #7
-
- mimis
- 2003/08/27 (Wed) 18:28
- Report
Harbor Blvd の日系スーパーマーケットで、セール品で堂々と入り口に置かれていた商品をレジで定価で打たれたので、カスタマーサービスの女性に「値段間違ってると思います」と言ったら無言で値段を調べに行って、一言「クレジットカード」と手を伸ばしてきて、カードを渡したらリファンド処理して、また無言でカードを私に返して、無言でレシートを渡されました。一言でも「間違ってスミマセン」と言われたら気分良く店を出られたのに。。ここはオーバーチャージしても謝らないんだなと思いました。
costamesa のミツ* マーケットの奥にあるベーカリーとカレー屋の店長?みたいな小さなオバサンからも同じ様に値段の間違いを尋ねたら、凄い顔して睨まれました。この女性の顔がメチャ怖かったけど、私が悪い事してる訳じゃないからリファンドしてもらいましたが、すっごく感じ悪かったので、もう行きたく無いな。。。。
間違ったら非を認めて素直に謝ればそれで済むと思うのですが、どうなんでしょう?日系ショップでもなかなか気持ち良くお買い物出来ませんね。
- #8
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- 物品購入のトラブル。
- 2003/08/27 (Wed) 22:17
- Report
結局たらいまわしにされて相手も誠意をもって対応する気がないみたいです。折角なので かなり環視がぬけてたりコンマのうちそびれ等のミスが多いですが、どんな状況だったかが分ると思うので、状況がわかるメールを書き込んでおきます。契約書を片っ端から読むのも日本ですらあまりないかもしれませんがやはりざらっとよむのでは未然に防げないなと思いました。
I orderd a dsl service. like this way " I'd like to use dsl service."
I didn't tell "I'd like to use home networking service"
At that time , I confirmed my order gonna be cost around $30 each month. However operator just say "Yes"
How do I know he took my order as a not only dsl service and he took mistake?
Because I didn't know homenetworking's term and I just want to use one computer.
Even when I get the installation kit, I didn't find out this device which I have right now is wrong. Here's reason.
1.Your order comfirmation didn't say I'm taking a optional service for someone who would like to use more than 2 computers ,and it cost extra charge.
2.The manual's figures are different of my device(2 wire 1000s). There's no figure this device to connect more than 2 computers.Basically this manual seems be covered to connect one computer and it's not enough to customer who figure out to connect other computer.
3.I didn't get any estimate which saying how much does it cost each month.
You earthlink didn't confirm the deference of normal dsl service and home networking at the confirmation phone call.
At that time someone just tell me whether I have a problem or not to connect internet, and the person didn't ask me 'how about to connect another computer?".
I called again customer care. Unfortunately the customer care didn't admit you earthlink's fault. Make matters worse , the person cut the line suddenly!!
The reason of it's over 30days, and I signed up the rebate form. You earthlink can't correct my order appropriately.
In my memory , home networking rebate form didn't say this service is optional service of dsl and it's different device for normal dsl.
It makes customer confuse home portal is normal dsl service device.
You earthlink customer care who is online regard my requirement as a cancellation and you'll charge termination fee even I'm saying I still use dsl service.
You had better to compensate operator's fault, and to correct my order without charge and give me back I've already paid as a home networking service.
If you tell me I ordered home net working service , let me see the proof, or let me listen what I said.(because your automatic answer machine saying monitor or recorded anytime.)
Even so, If you can't accept I'd like to know who's going to charge this problem in lawsuit.
I have to tell my family bond lawyer. Your correspondence is abominable and it's enough not only require to admit to correct my order but also to have a pain-and-suffering lawsuit .
Actually termination charge is not big bad I feel so terrible because it's not my fault.
I don't want to make this big deal but I can't accept that you didn't admit your earthlink's operator mistake.
I hope you give me a good solution.Don't forward this problem to the another operator who contact only on a phone.
It's fine to forward someone who care about law unless you can correct my order without any charge.
Then this problem will deal by my family's bond lawyer.
Sincerely
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