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通販で買った商品が届かない
- #1
-
- 金返せ
- 2008/07/28 16:34
2ヶ月程前にある商品をWeb通販で購入しました。 2個注文した内の1つだけは1ヶ月前に届いたのですが、残りの一つが届きません。
購入した会社に商品が届いていないという内容のメールを送ったのですが、1度「商品は1ヶ月程前に既に送りました」という返信が来て以来何度問い合わせても連絡がありません。 もし送ったのであればUPSのトラッキング番号を下さいと何度もメールしているのですが何の返事もありません。
カスタマーサポートの電話番号に電話をしても常時留守電で、何度も折り返し電話をしてくれるようメッセージを残してるのですが一度も電話が掛かってきません。
商品の代金はクレジットカードで既に支払済み(受け取っていない商品の送料も含む)です。
このような場合どう対処するのがベストなのでしょうか?
- #2
-
Paypalを使って支払うと補償してくれますが、金返せさんはどのように支払ったのでしょうか?クレジットカード会社に電話してDispute出来ないか聞いてみたらどうですか?ATMカードでも同じようにしてくれます。
- #3
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- TGBC
- 2008/07/31 (Thu) 23:58
- Report
You can dispute your charge if they can not provide the prove of delivery (which is tracking number).
Please call your credit card company for dispute. It's very easy. Good luck.
Posting period for “ 通販で買った商品が届かない ” has been closed.
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