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オンラインショップでの返品について
- #1
-
- サンダル
- 2009/12/18 15:20
Shoebuy.comで靴を買ったところサイズが合わなくて返品することになりました。(返品送料もfreeです。)
返品手続き開始のメールが届き、返品時のUPS label番号が書いてありましたが、届いた荷物の中にUPSのprepaid labelが同梱されていなかったのでどう着払い(?)にして良いのかわかりません。
カスタマーサービスにメールで問い合わせ中ですが2営業日経っても返信がありません。
Tracking statusは「Billing Information Received 」になっています。
どう返送手続きすれば良いかご存知の方教えてくれませんか。
- #2
-
- ムーチョロコモコ
- 2009/12/18 (Fri) 17:03
- Report
E-mailに添付されていませんか?
なければ、添付忘れだと思います。
- #3
-
ムーシチョロコモコさん
1か月近く前ですが書き込みのお礼が遅れてすみません。return専用フォームからprepaid labelをプリントせずに画面を閉じてしまったため同じ画面に戻れなかったようです。再度問い合わせた所、もう一度アクセスできるようにしてもらえました。細かい説明になりましたがどうもありがとうございました。
Posting period for “ オンラインショップでの返品について ” has been closed.
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