Vivinavi : Los Angeles : (United States) Los Angeles

• ドン引き
• 2022/11/06 (Sun) 06:04
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I also received the item and broke it right away because I handled it wrong, but they didn't say anything when I returned it with a different reason.

You know you broke it, but you lie and return it?
You are too low-life to post that as if you are giving good information without taking offense.

• 昭和のおとっつぁん
• 2022/11/06 (Sun) 06:32
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I rarely return items because I try to buy what I need when I need it.

I have canceled an order about 2 years ago because I waited a month for it to arrive.

• 碧碧
• 2022/11/06 (Sun) 07:00
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Not only Amazon, but Tmobile and credit card companies
all seem to have lost the quality of their customer service.
They say they will return the item in a couple of days
because of a mistake on the invoice or an error on their part, but
I haven't received it back in 2 months.
In the meantime, I called them several times, but they kept calling and calling
and I had to explain the situation each time, and finally
they said, "We will contact the department in charge at the next level and handle it"
but they left it completely unattended.

Customer service at many US companies is
at the part-time level
at outsourced companies such as in the Philippines and irresponsible.

By the way, the same goes for talking to a supervisor.
Supervisor with Filipino accent from outsourced customer service
just wasting time to come out and explain.
They say random things like "you'll get your refund in a week" or "it will be corrected and refunded in next month's statement", but no refund is processed even if you wait.

I had them forward it directly to the department in charge or the headquarters manager level
Finally, they corrected the mistake in my account and
refunded my money.

The number of calls and hours spent on the phone with them over the past 2 months is outrageous.







I wonder if the flow of people changed after the Corona disaster,
or if it was just new people,
the response was ridiculous and the money was not returned.
We have to contact them every day and be patient.

• 詐欺師
• 2022/11/06 (Sun) 07:17
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#4
This guy did the same bad thing somewhere else and fudged the phone bill or something.

• Amazonプライム会員
• 2022/11/06 (Sun) 07:27
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I have a lot of problems with non-Prime

Mr. Prime Member ？
If you don't pay for it, maybe the response is not as good as it could be.