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インターネットサービスの
- #1
-
- 心配
- 2003/05/24 00:01
以前日系フリー新聞の広告欄でよく見掛けたN.E.T.という長距離電話会社がインターネットサービスもやっているということで、ネット上で1年分のサービスを申し込むことにしました。
で、この会社のウェブサイトにいってフォームにクレジットカード番号もタイプしたのですが、フォームに記入し終わってサブミットをクリックした時点で、画面に「フォームをサブミットしてくれてありがとう」という英文が画面に出て、それでおしまい。
すぐに自分が希望するユーザーを決められると思っていた私は「?」と思ったのですが、でもまぁすぐにN.E.T.から連絡が来るだろうと思っていたのですが、それ以来N.E.T.から全く音沙汰がないのです。
クレジットカードからはお金は引き落とされているので不安になってこの会社に電話をしても、留守電どころが誰も出ない時があるし、誰かオペレーターが出ても「インターネットに関しての要件はボイスメールにいれてくれ」とのこと。
でもこのボイスメールはいつもFULLになっているからメッセージを残せない状態。
それと、たまに電話に出るオペレーターが英語があまり話せないメキシカンだったりして、その女性と話してもラチがあきません。
こんなことはあっていいのでしょうか。
どうかよきアドバイスをお願い致します。
- #2
-
私も二ヶ月前からNET使ってます。今は1年契約があるんですか?私の時は半年契約(この場合月$10位)でした。確かにNETは対応も悪いですね、取り合えずもう一度電話してみて誰でも良いから電話に出たら事情を説明して スーパーバイザーを出してくれって言えばやってくれると思いますよ♪ 頑張って♪♪
- #3
-
- Lynn
- 2003/05/24 (Sat) 08:27
- Report
あそこって安い分、あんまりサービスはよくないのよね。安かろう悪かろう(?)っていうのかな。とにかく、電話はこの際どの番号でもいいからかけまくるべき。で、ボイスメールは全く使えません。とりあえず設置してあるだけで、あれを聞いているとは思えないです。
オペレーターはホント、聞き取りにくい人とかいるよね。後、入社したばかりだからわかんないって人もいたなぁ。そういう場合は話していても埒あかないのでスーパーバイザーを出してもらいましょう。大丈夫!頑張ってね。
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