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Topic

Server Chip

Problem / Need advice
#1
  • summer
  • mail
  • 2024/10/25 09:13

I am currently a lunch server at a Japanese restaurant. The restaurant is open all night with no lunch break, but servers rotate with dinner servers at 4:30pm.
Since there is one server for both lunch and dinner, each server gets a tip.
However, the customers around 4:30pm are more subtle; it is the lunch server who is in the middle of the meal, and the dinner server who takes the check and lowers the plates.
The dinner server gets a tip for that customer.

Is this a normal part of the server duties ？ I have a few questions about the subtleties of the shift times.
I do not place a check on a customer while they are eating before I come up, as it is against the rules.

Please let me know if there are any differences in calculation between Japanese and American restaurants.
Thank you very much.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#22
  • 経営者の頭痛の種
  • 2024/10/30 (Wed) 09:37
  • Report

It's not a restaurant that started yesterday, and the rules have been established for a long time. It's not orderly for newcomers to complain about it
Then, we should discuss it and say that currently each person is supposed to get one, but from now on we will collect them once and distribute them equally, wouldn't that be digging a grave ？?

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#23
  • キビシイ
  • 2024/10/30 (Wed) 15:13
  • Report

That is correct. It can be disruptive for a new employee to challenge an existing rule. If the current rules are considered fair, it may be wise to follow them.

If you feel there is room for improvement, it may be beneficial to have a quiet discussion with your manager or to exchange ideas with other colleagues.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#24
  • summer
  • 2024/10/30 (Wed) 23:08
  • Report

Thank you all for your answers. The tip is of course split with the kitchen staff at the time. It is not the sole responsibility of the server.
However, since only servers rotate between lunch and dinner shifts, the kitchen staff is not affected. I am a little uncomfortable with the service I give being passed on to other servers as I believe the service I give is included in the customer's tip, but I will try to come to terms with it somewhere.
Thank you ！

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#25
  • こまけえな
  • 2024/10/31 (Thu) 20:38
  • Report

1 ＞ Each server gets a tip.
24 ＞ Tips are of course split with the kitchen staff at the time. It is not the server's monopoly.

What, the restaurant collects it once ？ ＃ That's not what you said 1

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#26
  • キビシイ
  • 2024/10/31 (Thu) 21:08
  • Report

The explanation apparently lacks consistency. It is understandable that there is some confusion as to whether each server receives tips directly or whether the restaurant collects them once for distribution with the kitchen staff. Perhaps it would be best to reconfirm this frankly with the staff.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

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