Vivinavi : Los Angeles : (United States) Los Angeles

• 呼子
• 2022/10/16 (Sun) 11:39
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#7, I guess it is M. The H office seems to be run by a very small number of people, and it was not always easy to get a response when I contacted them. Maybe they don't have the time to train care givers. Thank you ！

• 呼子
• 2022/10/16 (Sun) 11:59
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#8, Yes, my mother has heard care givers complain and complain about the office. And she herself has been subbed out and told different stories than what she had heard from the office? Or that she was lied to? I don't know what it all means, but I imagine that the relationship between the care giver and the office is not good.

I also reported the tardiness. I also inquired about the mobile phone matter more than 6 months ago. As for the mobile phone matter, he said, "I report my work to the office. But still, she was touching her cell phone all the time, sometimes wearing an earphone and not hearing my mother calling out to her. For the client, it might be sad or not pleasant that the care giver is looking at his/her cell phone all the time.
As you said, if I or my mother reported it to the office and the care giver denied it with a "no", that would be the end of it. Just a bad aftertaste. Because of my mother's personality, I don't want to make a complaint and I am in a state of stress and patience with that kind of behavior. I am not in a good position to do so. I have to be firm! I heard that M is good, so I will contact other companies including M. I will go with a company even if it costs more than an individual. She is my precious mother. Thank you very much!

• 呼子
• 2022/10/16 (Sun) 12:22
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#9, "A company with a poor internal situation can greatly affect the movement of care givers."
After almost a year of service, I feel like I am finally starting to see it. This quote is so true.
You mean a work environment where care givers complain to clients about the office. It is normal for any company to have complaints and distrust, but I can understand care givers complaining to each other, but what about spitting it out to clients? My mother is a client of such a company. One time in the past, they sent me a sub who was outrageous. The care giver told me something like, "The office told me to ask the client what the job is, what do I do ？." My mother called me and I gave her instructions over the phone. Now that I think about it, the office had a hard time finding a sub, and they may have sent them anyway. And they said it was very smelly. I want my care givers to be clean.

• 聖
• 2022/10/16 (Sun) 12:29
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Yobiko

Anyway, being late is not good.
This is not good for that care giver.

If you are reporting various things to the office, then there may be a problem between office ⇔ care givers.
But what really often happens is that what you hear from the office is not what is being said in the field.
The office is absolutely determined to send someone, so they often don't tell them everything so that they don't get turned down for a dispatch.
It's like a protective measure, to avoid being turned down....
I don't doubt the feeling, but it makes the care giver nervous and the client dissatisfied. As Yobuko said about the phone, I refrain from using it because I don't want my clients to think I'm on my phone.
However, I do get texts from the company asking me to reply earlier, and I do get calls while I'm taking care of them, which I honestly don't like.
I'm sent here on the company's schedule to take care of them, so why am I being rushed to reply while they're taking care of me... And.

As I wrote above, honestly, I have the impression that all companies are similar...

You can try between individuals, but I still don't hear good rumors.
It's not like the little help you often see on information boards, so the liability and cost of anything that goes wrong is very, very high.

All companies can change care givers, so please try to make a request.
I hope you find someone who is close to what you want.

• 聖
• 2022/10/16 (Sun) 12:39
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I am very sorry if this sounds like I am complaining...
I, too, have overflowed a bit with clients.
I had to leave one of my clients for company reasons, but on the last day I found out that they had been told that I was leaving for my own reasons. He asked me several times why I didn't continue to take care of him more and if he would come back someday, and I eventually told him that it was for the company's reasons, not mine.
I may have sounded bitchy at the time... I wanted to continue taking care of that client too... I regret that.