HERE IS SOME INFORMATION 190 - APPLICATION TO REPLACE PAMANENT RESIDENT CARD IF YOU HAVE QUESTION CALL THE USCIS AT 1-800375-5285 OR GO TO WEB https://www.fbi.gov/services/cjis/compact-councl/privacy-act-stament. look for status and put your APPLICATION/REQUEST NUMBER which on the letter you received number should start with sample IOE0000000000, THIS WILL AUTOMATICALLY GIVE YOU THE STATUS