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Employee / Office / Administrative

Web Access No.1815299
Employee Office / Administrative
If you are a team player and have high communication skills, join us in increasing ANA fans through customer service ?.

ALL NIPPON AIRWAYS CO., LTD.

About Us
A world filled with excitement." This is the philosophy we hold dear.

We create diverse connections starting from the sky to expand the possibilities for our employees ・ customers ・ and society.
・ We will create diverse connections that begin in the sky
・ Aviation, as our core business, will create new encounters and connections between people ・ and things ・ around the world
・ From aviation to next-generation mobility, from the extraordinary to the everyday, from real to virtual
・ Open innovation to connect knowledge and technology inside and outside the Group, transcending countries and companies
・ Employees ・ Customers ・ Expanding the possibilities of society
・ Employee growth and wellbeing as sources of value creation
・ Enriching the lives of customers through the Group's products and services ・
・ Solving social issues, including environmental issues, as a company that is truly needed by society
ANA Global Contact Center Los Angeles Office was established in 1986. Under the new ・ management vision of the ANA Group, we will continue to make history by taking on new challenges with gratitude to our customers.
The kind of person we are looking for
We are currently looking for customer service staff.
To support our customers' comfortable air travel, you will be responsible for providing customer support services by telephone, such as providing information on reservations ・ purchases ・ changes ・ cancellations, etc., and responding to inquiries about the frequent flyer program, etc. As ANA's call center, we receive calls from all over the world, so it is essential that you respond politely in English as well as Japanese. The successful candidate will be responsible for providing courteous and professional customer service in English as well as Japanese. You will be responsible for accurately inputting customer information into the system, working as a team, and providing support to customers until they board their flight. You will not only answer customers' questions, but also be able to understand the customer's feelings, situation, and background. Even if you have no experience, you can rest assured that we provide extensive training. If you like to communicate with people and enjoy traveling, we would love to hear from you.
Please feel free to apply.
Job satisfaction
Since I am a front-line worker who talks to customers over the phone, I get to hear directly from them, "Thank you !" or "Thank you for your help !" over the phone. I also find it very rewarding to be able to make customers more happy and satisfy them with my ・ suggestions. You will also learn about airports around the world where ANA's airplanes operate, airplanes, and frequent flyer miles through training. For those who love to travel, you will gain a lot of knowledge that will be useful for your private travel as well.

Join us in increasing ANA fans as a Customer Service Representative ?
We look forward to hearing from you.
Company Message
ANA Global Contact Center Los Angeles, located in Torrance, is looking for Customer Service Staff ! We offer excellent employee benefits and training, even if you are new to airline call center work.

For other employment opportunities, please visit https://www.ana.co.jp/en/us/the-ana-experience/about-ana/employ/.

Job Summary

Employment Status
Employee
Job Type
Office / Administrative
Required Language
English/Japanese
Number of Positions
3-5
Work Location
Torrance, California, 90503 アメリカ合衆国
Work Location (Details)
無料 駐車場 / 無料 フィットネスジム 有り
Work Hours
06:00~16:00
Work Hours (Details)
6:00am to 4:00pm PDT (8 hour shifts during daylight saving time )
◆Two weekend days ( Shifts include Saturdays and Sundays ) with holiday work
◆Two days off per week
Job Description
This position is to answer customer phone calls at ANA Reservation Center. To support our customers' comfortable air travel, we provide customer support services such as providing information on reservations ・ purchases ・ changes ・ cancellations, etc., and responding to inquiries about the frequent flyer program, etc.
Compensation
Hourly $22.83
Raise / Bonus
Salary increase
Holidays
Weekends off,

Paid holidays
Holiday
Vacation
Sick
Jury
etc...
Benefits
Medical/Dental/Vision Insurance
Life Insurance
401K
FSA
Flight Benefits
Airline Employee Discount

Company Summary

Company Name
ALL NIPPON AIRWAYS CO., LTD.
Headquarter Location
Shiodome City Center, 1-5-2 Higashi-Shinbashi, Minato-ku, Tokyo 105-7140, Japan
Business Description
Scheduled air transportation
Indefinite air transportation
Aircraft use business
Other incidental business
Office
Tokyo Head Office, Hokkaido Branch, Tohoku Branch, Chubu Branch, Kansai Branch, Chushikoku Branch, Kyushu Branch, Okinawa Branch
Tokyo Airport Branch, Narita Airport Branch, Osaka Airport Branch, Kansai Airport Branch, Chitose Airport Branch, Chubu Airport Branch, Fukuoka Airport Branch, Okinawa Airport Branch
Beijing, Tianjin, Dalian, Shenyang, Qingdao, Shanghai, Hangzhou Chengdu, Wuhan, Xiamen, Guangzhou, Hong Kong, Taipei, Seoul, Mumbai, Delhi, Yangon, Bangkok, Hanoi, Ho Chi Minh, Singapore, Kuala Lumpur, Jakarta, Manila, Phnom Penh, Sydney, San Francisco, San Jose, Seattle, Los Angeles, Houston, Chicago New York, Washington D.C., Honolulu, Vancouver, Mexico City, London, Frankfurt, Paris, Brussels
Established
2012 ( 2012 ) April 2
President / CEO
Shinichi Inoue, President and Representative Director
Capital
25,000 million yen
Number of Employees
15,078 persons
Website
http://www.ana.co.jp/group/company/ana/

Selection

Application Method
Job Requirements
◆Able to work legally in the U.S. for an extended period of time. (We do not provide visa sponsorship - The employer does not provide visa sponsorship)
◆Japanese ( Native language level ), daily conversation in English,
◆Ability to read and write ◆Basic math and computer skills
◆Experience in travel agency ( ticketing ), airline ( reservations ).
Selection Process / Schedule
Application Screening → Phone Interview → Written Test + Interview → Employment ・ Rejection Notification

/// This opening will start on August 19. We are accepting applications, so please contact us. ///

Other

Notes
Please send us your resume in English with your name, telephone number and e-mail, as well as your motivation for applying for the position.
Only applicants who pass the document screening will be contacted.
Posting Period
2024/05/02 (Thu) - 2024/06/02 (Sun)
14 days left
Click here to apply

* Application period may close early depending on the situation.

Preservation of Job Applicant's rights and equal opportunity employment
Hiring companies shall not discriminate any applicants in regards to employment and any other benefits based on their race, skin color, religion, gender, sexual preference, gender identity or expression, age, disability, marital status, citizen status, genetics, and any other category protected by laws. Moreover, hiring companies shall comply with the laws of respective countries and regions in determining employment conditions such as compensation and holidays. Should you find any violation of this policy, please contact us.